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I Suggest Flowers Terms & Conditions

Terms and Conditions


This page details our customer Terms and Conditions


I Suggest Flowers

40 Cyprus Road

Burgess Hill

West Sussex

RH15 8DX



1.1 All products on this website (which may vary) are available at I Suggest Flowers

1.2 Certain Products may be delivered by us in bud to ensure longer life.

1.3 Please be aware some products, Flowers and Plants may be harmful or poisonous (lilies in particular can be extremely toxic to cats). All plants, arrangements and bouquets we supply are for display purposes only and be kept out of the reach of young children.

1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or substitute any product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.



2.1 Prices shown are valid for a maximum of 14 days from submitting your order, all prices include VAT.

2.2 Bespoke estimates for weddings, events and sympathy flowers are valid for 30 days from date on estimate.


Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'submit order’ button on Checkout Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

3.3 Credit Card Security. When the order is placed at our website, payment goes through WIX Payment.

3.4 Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

3.5 Orders that are cancelled online or via the phone are subject to a cancellation fee.

3.6 We cannot accept Order Forms from customers under the age of eighteen (18) years.



4.1 Our delivery service is only within the named UK area.

4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.

4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and flowers/plants to Hospitals, airports or ships.

4.6 Please note that we are only responsible for delivering to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8 It is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which is not included within your address information, for example to specify floor number. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

4.11 All our orders are delivered ONCE

4.12 Should we be unable to deliver we reserve the right to charge for re-delivery to that or an alternative address. However, the buyer or recipient are most welcome to collect from our shop in Burgess Hill during opening hours.


Flowers to Collect

5.1 Our 'Flowers to Collect' service enables to you to collect flowers from our shop after ordering them via our website. You will be able to collect your flowers from the shop 24 hours after placing your order. The hour starts from the time when your order has been accepted and you have received your second e-mail to confirm that payment for your order has been processed. Please print the second e-mail detailing your payment confirmation and bring it with you when collecting your order from the shop.

5.2 When placing the order for collection the customer is required to bring with the debit/credit card that was used to pay for the order for verification purposes.

5.3 You will be required to present your debit/ credit card for verification.

Age Restrictions & Delivery of Alcohol

6.1 I Suggest Flowers operate a 'Think 25' policy. 'If the person receiving the goods looks under 25 we will request proof of age. Goods will not be delivered if proof of age or an alternative adult is not available.

6.2 All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the Goods may be retained by the delivery agent, in which case the delivery agent will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if the Company has to re- deliver the goods, a further delivery charge may become due and payable by the Purchaser.

6.3 It is illegal to sell wine to anyone who is under 18 years old. For this reason the Company reserves the right to refuse to accept an Order. Furthermore, the Company will not permit any Order to be transferred from the original customer to another person in order to avoid the age restrictions that it must comply with. By placing an Order the Purchaser is confirming they are at least 18 years old.

6.4 If the Company’s delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the Goods is unable to produce appropriate ID, unfortunately our delivery agents will be unable to leave the Goods.



7.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.

7.2 To amend or cancel your order, please contact us using the contact details given on the 'Contact Us' section.


Customer Services

8.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to: I Suggest Flowers, 40 Cyprus Road, Burgess Hill, West Sussex RH15 8DX, tel number 07780 996053, email

8.2 Because of the perishable nature of Products and to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.



9.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

9.2 We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.



10.1 We reserve the right to supplement and amend the Terms and Conditions from time to time. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site.

10.2 We reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

10.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.


Refund Policy

11.1 Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

11.2 If a payment has been made in error, please contact I Suggest Flowers, 40 Cyprus Road, Burgess Hill, West Sussex RH15 8DX or

11.3 Refunds are made at the manager's discretion.

Payment Methods
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